Consulting
Operations Management
This consultancy helps optimise the planning, execution, and control of entertainment activities, improving service quality and reducing costs.
Operations Management Consultancy
This service includes the implementation of advanced technologies and best practices for smooth operations focused on boosting guest satisfaction and profitability. Having external consultancy specialised in the operational management of entertainment is key to modernising processes and ensuring efficiency in such a competitive market.
A team of experienced consultants brings an objective and up-to-date perspective, introducing tech tools and innovative methodologies to streamline operations and enhance the guest experience.
By modernising these processes, decisions are streamlined, customer satisfaction is maximised, and business profitability increases. This external support allows hotels to stay ahead of the curve, quickly adapting to market demands while offering more attractive and profitable entertainment.
Advantages of Operations Consultancy
- Objective analysis of the current situation: we identify areas for improvement based on real data and observed processes.
- Tailored action plan: each solution is adapted to your team, guest flow, and available resources.
- Digitised management: includes the implementation of real-time control tools and methodologies.
- Continuous improvement with real follow-up: regular review of KPIs, programming, and guest satisfaction.
- Sustainable improvement guarantee: final audit to ensure long-term continuity of progress.
Phases of the Operations Consultancy
1. Initial operational diagnosis
We carry out an in-depth analysis of how your entertainment service currently operates: schedules, team use, planning, efficiency, and guest perception. The goal is to establish a realistic starting point on which to build improvements.
2. Ongoing consultancy and support
Based on the diagnosis, we develop a tailored operational plan: new processes, improved resource allocation, protocol standardisation, digital management tools implementation, and KPIs such as participation, satisfaction, or operational cost. The consultant reviews data weekly and adjusts strategy according to guest feedback.
3. Monitoring and control audit
Once the support phase ends, we conduct an audit to assess the impact and sustainability of the implemented improvements. We evaluate results, reputation, and operational efficiency, and identify new mid-term improvement opportunities.
OPERATIONS CONSULTING
We help you manage and optimise your entertainment processes and programmes.
Frequently asked questions about the Operations Consultancy
1. Is it mandatory to contract all three phases?
No. You can opt for the diagnosis only, or diagnosis + support. The audit is optional, although highly recommended.
2. How is the project’s success measured?
Through indicators defined from the outset: participation rates, schedule efficiency, guest perception, regulatory compliance, etc.
3. Who leads the process?
A senior Acttiv consultant who becomes your dedicated point of contact and guide. They will liaise with management, animation and internal coordination teams.
4. Are on-site visits required?
Some phases may include visits. These are scheduled based on your team’s availability and the project’s complexity.
WORK WITH US
If you’re interested in hiring an Operations Consultancy, contact us: