Consultancy
Entertainment Diagnosis
Analyse, measure and optimise the real impact of your entertainment programme.
Is your entertainment proposal delivering the impact it should?
Entertainment is not an operational expense: it is a strategic tool that impacts online reputation, guest loyalty, differentiation and profitability.
Our Guest Entertainment Diagnosis service analyses your current proposal in depth (programme, teams, processes and guest perception) to identify opportunities for improvement and turn entertainment into a measurable competitive advantage. We collect data, listen to guests and translate the insights into a clear, prioritised action plan.
Entertainment as a lever for transformation
- Decision-making based on criteria, not intuition: objective criteria to prioritise efforts and resources, reducing subjective debate.
- Clarity to maintain, adjust or evolve: identify what works, what needs improvement and what should be transformed in order to move forward in a structured way.
- Smarter resource prioritisation: focus efforts and budget where they truly generate the greatest impact.
- Alignment between management and team: create a shared understanding that enables coherent and coordinated decisions.
- Validation of the current direction: confirm whether the current model is the right one or if it requires strategic adjustments.
- Actionable expert recommendations: guide the next steps with clear, viable and prioritised proposals.
Discover the diagnosis
An objective foundation to align management, team and guest experience. Because entertainment also needs a strategic vision.
THE SOURCES OUR EXPERTS CONSULT
262 properties work with us
14 operational offices in the main tourist destinations
141 properties integrated into our online reputation database
SERVICE FORMATS
One-off diagnosis or monthly monitoring, depending on your needs
Guest Entertainment Diagnosis
Comprehensive analysis of the last 365 days of comments on public review platforms. It establishes a solid baseline, identifies structural patterns and defines a starting point for improvement.
Guest Entertainment Monitor
Monthly update of the analysis, focused on the last 30 days. It requires the diagnosis to have been carried out beforehand, as it establishes the context and reference needed to interpret monthly evolution.
ENTERTAINMENT DIAGNOSIS
Listen, analyse and evolve to create experiences that make a difference.
Frequently asked questions about the Entertainment Diagnosis
1. What types of properties is this diagnosis recommended for?
It is especially useful for independent hotels, hotel chains and resorts that want to review their current proposal, prepare for a new season or justify an evolution of their entertainment model.
2. Can I do it if I already have an entertainment provider?
Yes. The diagnosis can be carried out with both in-house and outsourced teams. It does not replace the provider: it offers a strategic perspective that can optimise any existing model.
3. What happens after the report?
El informe incluye un listado de recomendaciones priorizadas. Si lo necesitas, te acompañamos para resolver dudas, adaptar propuestas y gestionar posibles ajustes o incidencias durante la implementación de las mejoras.
4. Can it help improve online reputation?
Yes. The diagnosis includes an analysis of comments and mentions that allows patterns affecting guest ratings to be identified. Applying the recommended improvements has a direct impact on satisfaction, reviews and guest loyalty.
5. How do I know if I really need a diagnosis?
If you have doubts about the real impact of your entertainment programme, if programmes repeat without clear innovation, if there are inconsistencies between hotels within the same chain, or if you want to justify a strategic investment… the diagnosis is the right starting point.
WORK WITH US
If you are interested in hiring an Entertainment Diagnosis, contact us: