{"id":12100,"date":"2025-04-11T10:35:46","date_gmt":"2025-04-11T08:35:46","guid":{"rendered":"https:\/\/acttiv.es\/about-us\/csr-and-quality-policy\/"},"modified":"2025-07-30T10:34:32","modified_gmt":"2025-07-30T08:34:32","slug":"csr-and-quality-policy","status":"publish","type":"page","link":"https:\/\/acttiv.es\/en\/about-us\/csr-and-quality-policy\/","title":{"rendered":"CSR and Quality Policy"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide has-white-color has-text-color has-link-color wp-elements-138716be8a89ee15d0b905d4a60b39c4\" style=\"border-radius:24px;margin-bottom:var(--wp--preset--spacing--50);padding-right:0;padding-bottom:0;min-height:700px;aspect-ratio:unset;\"><img data-dominant-color=\"60623a\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"574\" class=\"wp-block-cover__image-background wp-image-601 size-large not-transparent\" alt=\"\" src=\"https:\/\/acttiv.es\/app\/uploads\/2025\/04\/chicos-en-arbol-1024x574.webp\" style=\"--dominant-color: #60623a; object-position:50% 50%\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" srcset=\"https:\/\/acttiv.es\/app\/uploads\/2025\/04\/chicos-en-arbol-1024x574.webp 1024w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/chicos-en-arbol-600x336.webp 600w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/chicos-en-arbol-768x430.webp 768w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/chicos-en-arbol-1536x861.webp 1536w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/chicos-en-arbol-2048x1148.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-contrast-background-color has-background-dim-10 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-64b9cfe8 wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-3b92ab60 wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"has-text-align-left is-style-text-subtitle has-large-font-size is-style-text-subtitle--1 wp-block-paragraph\">Our PURPOSE<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-left\">CSR isn\u2019t an add-on: it\u2019s part of who we are<\/h1>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">We want to create destinations where people feel welcome, valued and connected. Places where entertainment has meaning and leaves a lasting impact. This is only possible if we care for those who make it happen: our team, our communities and the environment that surrounds us.  <\/p>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group alignwide gutenberg-aos:fade-up has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-style-cut-img-border has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9615cdb1 wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px;border-radius:24px;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-0f3a6796 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:0;padding-bottom:var(--wp--preset--spacing--60);padding-left:0;flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1f6e1858 wp-block-group-is-layout-flex\" style=\"min-height:0px;padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">Respect for the natural environment<\/h2>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">The environment we work in is not just a backdrop \u2013 it\u2019s part of the experience. That\u2019s why we strive to<strong> reduce our ecological footprint <\/strong>from multiple angles: eliminating single-use plastics in our programmes, digitising processes to cut paper consumption, and promoting awareness-raising activities.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We work with <strong>partners and suppliers who share our values<\/strong>, ensuring responsible practices throughout our entire activity chain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In doing so, we turn our teams into true ambassadors of the destination and of a<strong> more respectful tourism model<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-cover is-light\" style=\"min-height:100%;aspect-ratio:unset;\"><img data-dominant-color=\"bda484\" data-has-transparency=\"false\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" class=\"wp-block-cover__image-background wp-image-8868 size-large not-transparent\" alt=\"\" src=\"https:\/\/acttiv.es\/app\/uploads\/2025\/07\/Entorno-natural-1024x683.webp\" style=\"--dominant-color: #bda484; object-position:50% 37%\" data-object-fit=\"cover\" data-object-position=\"50% 37%\" srcset=\"https:\/\/acttiv.es\/app\/uploads\/2025\/07\/Entorno-natural-1024x683.webp 1024w, https:\/\/acttiv.es\/app\/uploads\/2025\/07\/Entorno-natural-600x400.webp 600w, https:\/\/acttiv.es\/app\/uploads\/2025\/07\/Entorno-natural-768x512.webp 768w, https:\/\/acttiv.es\/app\/uploads\/2025\/07\/Entorno-natural-1536x1024.webp 1536w, https:\/\/acttiv.es\/app\/uploads\/2025\/07\/Entorno-natural.webp 1900w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide gutenberg-aos:fade-up has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-style-cut-img-border has-contrast-color has-white-background-color has-text-color has-background has-link-color wp-elements-b6842c7ba1237a9f5f12fe17b42af514 is-layout-flex wp-container-core-columns-is-layout-9615cdb1 wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px;border-radius:24px;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-cover is-light\" style=\"min-height:100%;aspect-ratio:unset;\"><video class=\"wp-block-cover__video-background intrinsic-ignore\" autoplay muted loop playsinline src=\"https:\/\/acttiv.es\/app\/uploads\/2025\/04\/5877571_Outdoors_Day_720.mp4\" data-object-fit=\"cover\"><\/video><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-0f3a6796 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:0;padding-bottom:var(--wp--preset--spacing--60);padding-left:0;flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1f6e1858 wp-block-group-is-layout-flex\" style=\"min-height:0px;padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">People development<\/h2>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\"><strong>People are the heart of Acttiv<\/strong>. We support their growth through continuous training plans, regular workplace climate assessments, and proactive equality policies that ensure an inclusive, safe and motivating environment. <\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">We believe in ethical, <strong>participative and transformative leadership <\/strong>that nurtures and empowers talent at every stage of the journey. Because when our teams feel valued, they pass on that positive energy to every guest \u2013 creating experiences that last and strengthen our reputation. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide gutenberg-aos:fade-up has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-style-cut-img-border has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9615cdb1 wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px;border-radius:24px;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-0f3a6796 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:0;padding-bottom:var(--wp--preset--spacing--60);padding-left:0;flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1f6e1858 wp-block-group-is-layout-flex\" style=\"min-height:0px;padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">Social action and community engagement<\/h2>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">We want our impact to go beyond the limits of tourist establishments. We actively contribute to the<strong> social development of the communities <\/strong>where we work through projects that support youth employment, partnerships with local organisations, and solidarity initiatives led by our own teams.  <\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">We believe that a destination is also built at the local level, and <strong>we want to be part of that shared momentum<\/strong> that helps it grow and evolve with purpose.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-cover is-light\" style=\"min-height:100%;aspect-ratio:unset;\"><img data-dominant-color=\"cead9d\" data-has-transparency=\"false\" style=\"--dominant-color: #cead9d;\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"629\" class=\"wp-block-cover__image-background wp-image-633 size-large not-transparent\" alt=\"\" src=\"https:\/\/acttiv.es\/app\/uploads\/2025\/04\/salvavidas-peque-pulgar-1024x629.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/acttiv.es\/app\/uploads\/2025\/04\/salvavidas-peque-pulgar-1024x629.webp 1024w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/salvavidas-peque-pulgar-600x368.webp 600w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/salvavidas-peque-pulgar-768x472.webp 768w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/salvavidas-peque-pulgar-1536x943.webp 1536w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/salvavidas-peque-pulgar.webp 1954w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide gutenberg-aos:fade-up has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-style-cut-img-border has-base-color has-accent-4-background-color has-text-color has-background has-link-color wp-elements-1c38f0898305ab8c86c4913d9838da34 is-layout-flex wp-container-core-columns-is-layout-9615cdb1 wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px;border-radius:24px;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-cover is-light\" style=\"min-height:100%;aspect-ratio:unset;\"><img data-dominant-color=\"84807a\" data-has-transparency=\"false\" style=\"--dominant-color: #84807a;\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" class=\"wp-block-cover__image-background wp-image-612 size-large not-transparent\" alt=\"\" src=\"https:\/\/acttiv.es\/app\/uploads\/2025\/04\/ventana-mar-cielo-azul-1024x768.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/acttiv.es\/app\/uploads\/2025\/04\/ventana-mar-cielo-azul-1024x768.webp 1024w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/ventana-mar-cielo-azul-600x450.webp 600w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/ventana-mar-cielo-azul-768x576.webp 768w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/ventana-mar-cielo-azul-1536x1152.webp 1536w, https:\/\/acttiv.es\/app\/uploads\/2025\/04\/ventana-mar-cielo-azul.webp 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-0f3a6796 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:0;padding-bottom:var(--wp--preset--spacing--60);padding-left:0;flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1f6e1858 wp-block-group-is-layout-flex\" style=\"min-height:0px;padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">Entertainment can (and should) be sustainable. Will you join us? <\/h2>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">Did you know your guests are no longer just looking to have fun? They want to connect. With their surroundings, with people, with experiences that leave a lasting impression\u2026 not waste.  <\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">More and more travellers are choosing responsible destinations. And that starts with offering them entertainment that meets their expectations. Entertainment that not only amuses \u2013 but also cares.  <\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">That\u2019s why we created the first-ever <strong>Sustainable Entertainment Guide<\/strong>. A practical, evolving tool designed 100% with establishments like yours in mind. Packed with<strong> ideas, examples and resources ready to put into action <\/strong>today.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/acttiv.es\/app\/uploads\/2025\/07\/acttiv_guia_entretenimiento_sostenible_resumen-ejecutivo.pdf\" style=\"text-transform:uppercase\" target=\"_blank\" rel=\"noreferrer noopener\">DOWNLOAD THE GUIDE IN SPANISH<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignwide gutenberg-aos:fade-up has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-style-cut-img-border has-contrast-color has-white-background-color has-text-color has-background has-link-color wp-elements-323c2eb149d622a0455715e1bf15ac3e is-layout-flex wp-container-core-columns-is-layout-9615cdb1 wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px;border-radius:24px;margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-5eaa02f7 wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--70);padding-right:0;padding-bottom:var(--wp--preset--spacing--70);padding-left:0;flex-basis:50%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1f6e1858 wp-block-group-is-layout-flex\" style=\"min-height:0px;padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"is-style-text-subtitle is-style-text-subtitle--2 wp-block-paragraph\">Continuous improvement<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Commitment to quality<\/h2>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">We uphold our commitment to continuous improvement through the definition, implementation and refinement of a Quality Management System, in accordance with the requirements of the <strong>ISO-EN UNE 9001 <\/strong>standard. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#054d35;flex-basis:50%\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-82936891 wp-block-group-is-layout-flex\" style=\"min-height:100%\"><div class=\"wp-block-safe-svg-svg-icon safe-svg-cover\" style=\"text-align: left;\">\n\t\t\t\t<div class=\"safe-svg-inside safe-svg-inline\" style=\"width: 164px; height: 164px; 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32.2466 24.5169C31.6374 27.1434 29.6801 32.596 23.5783 35.7019C24.0376 39.0474 21.9704 42.293 17.5464 42.293\" stroke=\"#050505\" stroke-width=\"0.5\" stroke-miterlimit=\"10\"><\/path><path d=\"M33.4551 2.17702L34.0443 4.00456C34.0742 4.09444 34.1541 4.15436 34.244 4.15436H36.1614C36.3711 4.15436 36.451 4.424 36.2913 4.54383L34.7333 5.67231C34.6535 5.72225 34.6235 5.82211 34.6535 5.91199L35.2427 7.73953C35.3026 7.93926 35.0829 8.09905 34.9131 7.97921L33.3552 6.85073C33.2753 6.8008 33.1754 6.8008 33.1055 6.85073L31.5476 7.97921C31.3779 8.09905 31.1582 7.93926 31.2181 7.73953L31.8073 5.91199C31.8372 5.82211 31.8073 5.72225 31.7274 5.67231L30.1695 4.54383C29.9997 4.424 30.0896 4.15436 30.2993 4.15436H32.2167C32.3066 4.15436 32.3965 4.09444 32.4165 4.00456L33.0057 2.17702C33.0656 1.97729 33.3452 1.97729 33.4151 2.17702H33.4551Z\" fill=\"#68DEB7\" stroke=\"#050505\" stroke-width=\"0.5\" stroke-linejoin=\"round\"><\/path><path d=\"M44.9098 8.77814L45.9584 12.0038C46.0084 12.1636 46.1581 12.2634 46.3179 12.2634H49.7134C50.0829 12.2634 50.2327 12.7328 49.9331 12.9525L47.1868 14.9498C47.0569 15.0497 46.997 15.2195 47.047 15.3693L48.0955 18.5949C48.2054 18.9445 47.8059 19.2341 47.5163 19.0144L44.77 17.017C44.6402 16.9172 44.4604 16.9172 44.3206 17.017L41.5743 19.0144C41.2747 19.2341 40.8753 18.9445 40.9951 18.5949L42.0437 15.3693C42.0936 15.2095 42.0437 15.0397 41.9039 14.9498L39.1576 12.9525C38.858 12.7328 39.0178 12.2634 39.3773 12.2634H42.7727C42.9325 12.2634 43.0823 12.1536 43.1322 12.0038L44.1808 8.77814C44.2907 8.42861 44.79 8.42861 44.8998 8.77814H44.9098Z\" fill=\"#68DEB7\" stroke=\"#050505\" stroke-width=\"0.5\" stroke-linejoin=\"round\"><\/path><path d=\"M43.5912 26.9337L44.48 29.68C44.5199 29.8098 44.6498 29.8997 44.7896 29.8997H47.6757C47.9853 29.8997 48.1151 30.2992 47.8654 30.4789L45.5286 32.1766C45.4187 32.2565 45.3688 32.4063 45.4088 32.5361L46.2976 35.2824C46.3974 35.582 46.0579 35.8217 45.7982 35.642L43.4614 33.9442C43.3515 33.8644 43.1917 33.8644 43.0819 33.9442L40.745 35.642C40.4954 35.8217 40.1558 35.582 40.2457 35.2824L41.1345 32.5361C41.1744 32.4063 41.1345 32.2565 41.0147 32.1766L38.6778 30.4789C38.4281 30.2992 38.558 29.8997 38.8676 29.8997H41.7537C41.8935 29.8997 42.0133 29.8098 42.0633 29.68L42.9521 26.9337C43.0519 26.6341 43.4714 26.6341 43.5612 26.9337H43.5912Z\" fill=\"#68DEB7\" stroke=\"#050505\" stroke-width=\"0.5\" stroke-linejoin=\"round\"><\/path><\/svg> <\/div>\n\t\t\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"padding-bottom:var(--wp--preset--spacing--40)\">Our quality policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Acttiv\u2019s management is committed to continuous improvement, based on the following principles:<\/p>\n\n\n\n<div class=\"wp-block-group gutenberg-aos:fade-up has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-radius:24px;padding-top:0;padding-bottom:0\">\n<details class=\"wp-block-details is-style-arrow-down is-layout-flow wp-container-core-details-is-layout-6f994122 wp-block-details-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>1. Service supervision<\/summary>\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-aa06aac5 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">We supervise our services through effective coordination and control mechanisms, both nationally and internationally. We define clear objectives and carry out ongoing monitoring. <\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group gutenberg-aos:fade-up has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-radius:24px;padding-top:0;padding-bottom:0\">\n<details class=\"wp-block-details is-style-arrow-down is-layout-flow wp-container-core-details-is-layout-6f994122 wp-block-details-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>2. Knowledge management<\/summary>\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-aa06aac5 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">We share our knowledge and experience in tourist entertainment with future entertainers and the industry at large. We offer continuous training to our team through introductory courses, internal training programmes and dual learning schemes. <\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group gutenberg-aos:fade-up has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-radius:24px;padding-top:0;padding-bottom:0\">\n<details class=\"wp-block-details is-style-arrow-down is-layout-flow wp-container-core-details-is-layout-6f994122 wp-block-details-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>3. Innovation culture<\/summary>\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-aa06aac5 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">We encourage and reward idea generation and innovative practices. We adopt technological improvements that support internal management and strengthen our relationship with hotel clients. We adapt our activities to meet the demands of the present.  <\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group gutenberg-aos:fade-up has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-radius:24px;padding-top:0;padding-bottom:0\">\n<details class=\"wp-block-details is-style-arrow-down is-layout-flow wp-container-core-details-is-layout-6f994122 wp-block-details-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>4. Efficient coordination<\/summary>\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-aa06aac5 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">We promote effective communication and coordination across the entire Acttiv team. We adapt to the needs of guests and clients, responding to their requests. <\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group gutenberg-aos:fade-up has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-radius:24px;padding-top:0;padding-bottom:0\">\n<details class=\"wp-block-details is-style-arrow-down is-layout-flow wp-container-core-details-is-layout-6f994122 wp-block-details-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>5. Communication and transparency<\/summary>\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-aa06aac5 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">We communicate our activities externally with transparency, accessibility, reliability, accuracy and factual integrity. We raise awareness among our staff about meeting the required quality standards. <\/p>\n<\/div>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group gutenberg-aos:fade-up has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-radius:24px;padding-top:0;padding-bottom:0\">\n<details class=\"wp-block-details is-style-arrow-down is-layout-flow wp-container-core-details-is-layout-6f994122 wp-block-details-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>6. Customer satisfaction<\/summary>\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-aa06aac5 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">Every day, we work to create unforgettable experiences that exceed our clients\u2019 expectations, because their satisfaction is our greatest reward.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group gutenberg-aos:fade-up is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-8787c6ba wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group alignfull is-style-group-button-xl has-border-color has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-fd51189f wp-block-group-is-layout-constrained is-style-group-button-xl--3\" style=\"border-color:#050505;border-width:1px;border-radius:24px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"has-text-align-center has-contrast-color has-text-color has-link-color has-large-font-size wp-elements-9978ba4ad3ac99ff0e9b853d947e91d0 wp-block-paragraph\" style=\"font-style:normal;font-weight:600;text-transform:uppercase\"><a href=\"https:\/\/acttiv.es\/en\/about-us\/who-we-are\/\" data-type=\"page\" data-id=\"536\">About acttiv<\/a><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Want to know more about us?<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Acttiv integrates CSR and quality to create sustainable tourism experiences that connect people, communities and environments with purpose.<\/p>\n","protected":false},"author":1,"featured_media":9839,"parent":12081,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_acf_changed":false,"_crdt_document":"","footnotes":""},"class_list":["post-12100","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/pages\/12100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/comments?post=12100"}],"version-history":[{"count":2,"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/pages\/12100\/revisions"}],"predecessor-version":[{"id":14371,"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/pages\/12100\/revisions\/14371"}],"up":[{"embeddable":true,"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/pages\/12081"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/media\/9839"}],"wp:attachment":[{"href":"https:\/\/acttiv.es\/en\/wp-json\/wp\/v2\/media?parent=12100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}